What is Ping?
Your ping is the time it takes to send and receive a packet from the server. One of the issues that affects your ping is your distance from the Tanki Online servers - which are located in Europe. Another major issue is the amount of network traffic on your network(s). The general rule of thumb is that the closer you live to the servers, the lower your ping will be. Note that it is best to have a low ping.
Essentially, ping lag is the result of a bad connection between one or more of three components which make up the typical Tanki Online setup. They are:
1. The Client (Player using browser or flash player)
2. The Server (the hardware location that houses the software of the game- e.g, map data, weapon, hull, and paint data, server chat lobby, etc.)
3. Other Clients
"Lag", as it is referred to across much of the Internet, is the term given to discontinuities between servers and their data's destination, or shortages of data being supplied in a required time frame. In this game, lags are manifested in two occurrences, them being disconnections from the server, occasionally in the form of an automatic server-issued ejection from a battle (known as a 'foul play detected' message), and unrealistic tank actions, such as running into walls,spinning in circles for minutes at a time, and sporadic 'jumping' from one place to another (sometimes mistaken for attempts at hacking).
An easy way to determine if you have ping lag is by looking at the counter in the bottom right corner of the screen. If the number is red, it means your internet connection isn't very stable. A higher ping indicates a worse connection, as it means there is a longer connection delay between the client and the server.
Fixing Ping Lag
If your ping is unusually high, use the information below to try and find a solution. If none of the following works, click on "Expand" next to the respective section below and follow the additional instructions.
- 1) Close down any open applications that use excessive amounts of Internet bandwidth. eg. Skype, Google Chrome (unnecessary tabs)
- 2) Refreshing the webpage. You will NOT lose your current score or place in battle while refreshing.
- 3) Restarting your computer. You WILL lose your score and battle place if you restart your computer, so do it after the battle is finished or while you are in the lobby.
- 4) Restart your Wi-Fi router. Turn it off and allow it to remain off for 20-30 seconds before turning it back on.
In order to solve the issue of high ping, click on "Expand" next to the respective sections below and follow the instructions.
If you play the game using Wi-Fi, wired connection or ADSL-router
If you play using 3G/4G
If you play using an office network
Further information on diagnosing your server connection is also available in this forum topic.