Ping

see also: Technical support

What is Ping?

PING indicator in battles

Your ping is the time it takes to send and receive a packet from the server. One of the issues that affects your ping is your distance from the Tanki Online servers - which are located in Europe. Another major issue is the amount of network traffic on your network(s). The general rule of thumb is that the closer you live to the servers, the lower your ping will be. Note that it is best to have a low ping.

Ping Lag

Essentially, ping lag is the result of a bad connection between one or more of three components which make up the typical Tanki Online setup. They are:

1. The Client (Player using browser or flash player)
2. The Server (the hardware location that houses the software of the game- e.g, map data, weapon, hull, and paint data, server chat lobby, etc.)
3. Other Clients

"Lag", as it is referred to across much of the Internet, is the term given to discontinuities between servers and their data's destination, or shortages of data being supplied in a required time frame. In this game, lags are manifested in two occurrences, them being disconnections from the server, occasionally in the form of an automatic server-issued ejection from a battle (known as a 'foul play detected' message), and unrealistic tank actions, such as running into walls,spinning in circles for minutes at a time, and sporadic 'jumping' from one place to another (sometimes mistaken for attempts at hacking).

An easy way to determine if you have ping lag is by looking at the counter in the bottom right corner of the screen. If the number is red, it means your internet connection isn't very stable. A higher ping indicates a worse connection, as it means there is a longer connection delay between the client and the server.

Fixing Ping Lag

If your ping is unusually high, use the information below to try and find a solution. If none of the following works, click on "Expand" next to the respective section below and follow the additional instructions.

1) Close down any open applications that use excessive amounts of Internet bandwidth. eg. Skype, Google Chrome (unnecessary tabs)

2) Refreshing the webpage. You will NOT lose your current score or place in battle while refreshing.

3) Restarting your computer. You WILL lose your score and battle place if you restart your computer, so do it after the battle is finished or while you are in the lobby.

4) Restart your Wi-Fi router. Turn it off and allow it to remain off for 20-30 seconds before turning it back on.

In order to solve the issue of high ping, click on "Expand" next to the respective sections below and follow the instructions.

If you play the game using Wi-Fi, wired connection or ADSL-router 1) Unload your channel as much as possible. If you have one, disable your torrent client (you may need to wait for a while after doing so). 2) Reboot your router. 3) If you use a wireless connection, try physically connecting your PC directly to the router using an Ethernet cable. 4) ADSL routers can be switched to bridge mode. Sequence of required action depends on the type of router and your Internet provider. 5) If none of the above helps, try contacting your Internet service provider to see if they are aware of any problems. If you play using 3G/4G It's difficult to make sure your 3G or any other mobile data connection works smoothly. If you cannot use more stable ways of connecting to the Internet, i.e. wired connection, then just do your best to ensure a good signal level where you are. Nothing else can be done as this type of connection simply isn't made for dynamic online games. 1) Pay attention to the signal strength. Make sure the connection is as strong as possible. 2) Make sure that your modem is working in 3G/4G networks. 3) Unload your channel as much as possible. If you have one, disable your torrent client (you may need to wait for a while after doing so). 4) Restart your Internet connection. 5) If none of the above helps, try contacting your Internet service provider to see if they are aware of any problems. If you play using an office network 1) Contact your system administrator. 2) Try alternative ways of connecting to the Internet. Attention! The Tanki Online servers are located in Europe. Please take this fact into account. Issues with connection may occur due to loss of network packets with information as your PC is simply too far away from the game servers. If none of the above helps, you might be able to find an answer to your question on the Help Site. Further information on diagnosing your server connection is also available in this forum topic.