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In depth: Forum moderators

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What is a Forum moderator?

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A Forum Moderator is a player who is knowledgeable in regard to Tanki Online as a whole, and is elevated in position to help maintain the community's Forum. As a team, the Forum Moderators literally work day and night (as some of us differ in time zone) to keep the Forum clean of obscenities and garbage. Though beyond that, we don't just moderate, we put our best foot forward to help.

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MarineMan2, Former Forum Moderator


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Forum Moderators are players who have a great knowledge of the Forum (and TO in general) and spend most of their time there. They keep the Forum a place of joy and amusement by cleaning it up on a daily base. Players can contact them any time for any help needed.

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falcosenna1, Former Forum Moderator


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A Forum Moderator - a guy who spends his free time in helping players around the Tanki Forum, while cleaning the unnecessary stuff.

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FederalBureauFBI, Former Forum Administrator


What does a Forum Moderator do?

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Keeping the Forum a tidy and happy place goes beyond cleaning up messes, but also helping players who have questions, ideas, or perhaps are interested in engaging with the community on a different level with something such as a Clan or a Parkour Club. Our work frequently disappears behind closed doors, despite all that players can already see. And of course, when you're part of the team that keeps for the Forum up and running, Forum Moderators end up getting a bundle load of PMs!

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MarineMan2, Former Forum Moderator


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Nothing is easier and handier than having structure. One of the major tasks of Forum Moderators is keeping the Forum well structured by moving misplaced topics to the most appropriate section. We also hide or remove any inappropriate content that is a direct violation of the Rules and close useless topics. Whenever we see players with questions/problems, we (try to) give them the best and clearest answer/solution possible. Answering PMs are a daily activity as well.

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falcosenna1, Former Forum Moderator


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The main thing we do is using our knowledge to help players solve any issues they may experience in the game. The job also includes dealing with violations and processing reports from players. Many people wrongly believe that our goal is to ban. Yes, sometimes players get bans, but this is their own fault. Our aim is to make as many players as possible respect the rules, which they themselves read and agreed to follow when registering in the game. Though just like in real life, there will always be some guys who like to act «over everything» by breaking the laws, or simply don't care about them, we're doing our best to reduce the amount of those people as much as possible.

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FederalBureauFBI, Former Forum Administrator


Each moderator is given different responsibilities throughout the Forum. What is your part and what does this consist of?

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Well, when I was first just a Candidate Forum Moderator, I had no clue what interested me, though I did know where people needed help. At the time I was also a Consultant, so my mind was practically 24/7 hardwired to help people. I usually ended up looking for opportunities to resolve players issues or maintain the News and Announcements section, which resulted in a nice mix of moderation and helping. Upon becoming a full Forum Moderator, I suddenly had access to the forum in its entirety. I poked around in each section, trying to get a feel for who I was as a contributing member here. After a few months, I found I'm fine working in any section, but enjoy the Off-Topic and General sections, and particularly investing myself in the Ideas & Suggestions sub-forum. If I run out of work in these slightly more laid back areas, I happily switch my attention over to Problems and Solutions. When I heard that a Parkour sub-forum was being added to the Forum I was definitely intrigued. I pursued the matter, and began investing myself in setting up the whole section. I then saw a rising need to have an organized structure for actual official Parkour Clubs, so I contacted Semyon about the matter. After a few weeks it was officially decided to add the Parkour Clubs sub-forum, and this change appeared in all communities. The Parkour section as a whole is always changing, sometimes as a result of developed management, and sometimes a result of player input, but everyday I get to put in some work on it, I feel greatly accomplished.

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MarineMan2, Former Forum Moderator


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As a candidate, my access was restricted to a few sections and sub-forums. One of them was 'Pub' which immediately attracted me. Surely its sub-forums 'Off-Topic Discussion' and 'Forum Games' aroused my interest from the very first day. In 'Forum Games' I usually remove all the useless posts which have nothing particular to do with the games in order to give players the ability to enjoy them without any difficulties. 'Off-Topic Discussion' has since my start as a Forum Moderator become part of my area as well. I love scrolling through the diverse, interesting topics and meanwhile cleaning them up so all players can feast on the different conversations. I also visit 'Questions and Answers' on a daily base as I adore helping people with their issues. The sub-forum 'Conversation Clubs' can always count on me. I don't visit every conversation in particular since most players have conversations in their native languages there, but I (try to) keep this sub-forum clean of misplaced topics by moving them to the more appropriate section. After having viewed these areas, I often take a look at 'Problems and Solutions' and 'Ideas & Suggestions' if I still have some time. Beside my daily check of the Forum itself, I also aid players in PM.

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falcosenna1, Former Forum Moderator


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This statement is not quite true, as all Forum Moderators (besides the eSports ones) are free to work in all Forum sections. Long ago, it was tried to assign specific Moderators to each section, but it turned out to be ineffective, as we don't have hundreds of them. For example, if the General section Moderators were away, nobody else except the Forum Administrators could deal with problems in this section until the section Moderators would come. At the moment things are back to as how they were originally, anyone is free to help anywhere he wants. But yeah, of course, each of us has sections he likes to work in most. For me, those would probably be General and Forum games, as well as Problems & Solutions, though I haven't done much there lately. I also check the Questions and answers topic in the FAQ section quite often. Besides that, I've also helped in forming the Rules of several sections and also update FAQ topics. That's what my part of the Forum moderation work consists of mostly. And one more thing I'd like to say - as the Marine guy pointed out, a big part of what we do often remains unseen by players, which is the reason sometimes our answers/reactions get slightly delayed. But you should know that we're doing our best to always act as fast as possible, without ignoring anyone.

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FederalBureauFBI, Former Forum Administrator


What would be your advice for those looking to become a Forum Moderator?

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Being a Forum Moderator is a demanding and simultaneously very rewarding job. Not a financial reward, so much as it is the reward of knowing that you've helped someone, and brought clarity into what might have been a tough situation for them. If anyone wants to be a Forum Moderator, the steps are simple and as follows: be patient and kind - don't wear the facade, but mean it. Take your time to be diligent, a post count does matter, but not nearly as much as the quality of your content. I've seen players post thousands of posts, yet fail to valuable contribute in nearly all of their posts. Don't confine yourself to the goal of becoming a Forum Moderator, keep on interacting and enjoying the community! As a final note, we are indeed given crystals for our work, but we are volunteers and the crystals we receive are a reward from the Developers to ourselves. Our reward is contingent on our work, not our work contingent on our reward, otherwise this would simply be a job. All of the Forum Moderators care deeply for the Tanki Online community and what it stands for; we work because we love the community and those who reside in it, and for this appreciation I have developed for our community, I thank you.

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MarineMan2, Former Forum Moderator


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Forum Moderators spend a remarkable time on the Forum hence they have a great knowledge of it. Therefore, my advice to players wanting to become a Forum Moderator is using the Forum actively in order to get a better insight of how it works, how it's structured and organized. We, Forum Moderators, need to be an example for other players by sticking strictly to the Rules. Therefore it's a must being familiar with the general game Rules and all section Rules. You should always stay patient and mature no matter how many times you have to re-explain something. Treat all players equally and respect them all.

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falcosenna1, Former Forum Moderator


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The first thing - stop for a minute and think if you can really handle it. Sorry if this sounds discouraging, but it's true. A huge part of the Helpers' applications we get (not only for Forum Moderators) are not so clear, the guys writing them have no idea on what they're talking about. Most of them have just seen our Avatars here and there and want them, they just want the Moderator status without actually thinking what they'll have to do and if they'll be able to do it. Very few people are serious and mature enough, know what responsibility this is and have plans on how to do the job well - those are the people we need. You also need good knowledge on the game, the Forum, the different functions and so on - if you can't solve a game problem yourself, how will you help another player solve it? The same way, your karma (ban history) matters too. If you break the Rules yourself, how can you make others not do it? In conclusion, the job is voluntary, and anything you do or get is virtual. But at the same time, it's really important, as we, together with the other Helpers groups, are the ones who help both newbies and pros with whatever we can, and this way let them enjoy the game at the max. So, if you'd like to be part of all that, fill the application in a good way, give as much details as possible about you and your skills, how you see yourself as a Forum Moderator and so on, and if you meet the other few requirements, you'll get a chance as a candidate. Best of luck to everyone!

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FederalBureauFBI, Former Forum Administrator